About This Cookie Policy

This Cookie Policy explains how our website stores your personal details, what cookies we use, and how they are used to improve our website, enhance your browsing experience, and process data.

We may update this policy from time to time, so please check this page occasionally to ensure you are happy with any changes. By continuing to use our website, you agree to be bound by this policy.

If you have any questions about this policy or our privacy practices, please contact us at info@lifestyledental.co.uk.

How We Collect Personal Data

We may collect personal data in the following ways:

• When you submit your details via our contact forms (such as your name, email address, and telephone number)

• Through the use of cookies that store information about how you use our website

How Is Data Transmitted?

All data transferred between your computer and our website server is encrypted using SSL (2048-bit encryption). This includes:

• Page views

• Contact form submissions

• Data collected by third-party services (such as anonymous statistical data)

What Are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They allow the website to recognise your device and collect information about your browsing behaviour.

Cookies:

• Collect statistical and usage data

• Do not personally identify you

• Help us improve website performance and user experience

How Third-Party Services Use Your Data

We use trusted third-party services to help us monitor website usage, manage enquiries, and improve our services. You have the right to opt in or out of these cookies at any time.

Below is a list of third-party services we use and how they process data.

Third-Party Cookies We Use

Google Analytics

We use Google Analytics to understand how visitors use our website. This helps us improve performance and usability.

• Only anonymous data is collected

• No personal information is stored

If you do not allow this cookie:
We will be unable to track website performance or understand how users interact with our site.

View Google’s privacy policy:
https://policies.google.com/privacy

Hotjar

Hotjar helps us understand user behaviour and improve website experience through anonymous data collection.

Heatmaps

Heatmaps show which areas of our website users interact with, such as buttons or links.
No personal data is captured.

Learn more:
https://www.hotjar.com/heatmaps

Session Recordings

Session recordings show how users navigate our website to help identify usability or technical issues.

Hotjar records:

• Mouse movements

• Mouse clicks

• Scroll activity

Hotjar does not:

• Record keystrokes

• Capture form data

• Collect personal information

All data is displayed anonymously.

Feedback Polls

Feedback polls allow users to share feedback anonymously. If you choose to provide contact details, you may request removal of your data at any time.

Learn more:
https://www.hotjar.com/polls

If you do not allow this cookie:
We may be unable to identify usability issues or collect feedback to improve the website.

Hotjar privacy policy:
https://www.hotjar.com/legal/policies/privacy

Formisimo

We use Formisimo to analyse how visitors interact with our online forms.

Formisimo tracks:

• Form visits and interactions

• Form completions and drop-offs

• Device type

• Time taken to complete forms

• All tracking is anonymous

• Personal form data is not collected

If you do not allow this cookie:
We may not be able to identify issues with our forms or improve their performance.

Formisimo privacy policy:
https://www.formisimo.com/privacy-policy

Facebook Advertising

Facebook cookies allow us to display relevant advertisements based on pages you have visited on our website.

If you do not allow this cookie:
You may see ads that are less relevant to your interests.

Facebook advertising policy:
https://en-gb.facebook.com/policies/ads#

Storage of Personal Data from Contact Forms

Infusionsoft CRM

When you submit a form on our website, your details are securely stored in our Infusionsoft CRM system.

• Used solely to manage enquiries and communications

• You may request deletion of your data at any time

Managing Your Cookie Preferences

You can choose to accept or reject cookies through your browser settings or our cookie consent banner. Please note that disabling certain cookies may affect website functionality and performance.